Privacy

Your privacy is important to us. Please read our entire privacy policy before using this site. Here a few highlights:

  • If you are under 13 you must have parental permission to use our site. Email us at support@satovolleyball.com or use our Contact Us page and we will send you a permission form.

  • We do not sell your data to anyone. Ever!

  • You can control many items we collect about you through your account settings.

  • Privacy begins with you. Never share your password, where you live or details that you don't want the entire world knowing!

Terms of Use

We are so happy you want to use our courses and encourage you to read all of our Terms of Use before purchasing. Here are a few reminders:

  • When you purchase a course it is for your use only.

  • While we love that you love our course, all of our courses are owned exclusively by Sato Volleyball. Distributing or sharing our content without a purchased license or written consent is not allowed.

  • You promise to use our site in a lawful and respectful way.

  • We try really hard to make sure your experience is great and your courses are always available. Sometimes things happen to interrupt service that is out of control. Know we will work hard to minimize any disruptions!

We Use Cookies!

To learn more about cookies, visit https://cookiesandyou.com/

  • We use cookies to provide you with a customized experience when you visit Sato Volleyball.

  • If you use a Do Not Track setting you may not be able to use all of the available functions on our site.

Website Use Policy

We are thrilled you are with us and want to use our site! Here are few highlights to remember:

  • When you participate in our forums or interact with anyone on our site it is your responsibility to engage in a respectful way.

  • Anything you post is public. Think carefully about the information you share.

  • If you don't pay for your course or you share our course with someone else or otherwise use any of our material without permission or a paid license, we will terminate your subscription.

Returns

Since Sato Volleyball is offering a training course, a non-tangible, digital, irrevocable good, we do not issue refunds once the course is taken, studied, accomplished and, or is accessed. As a customer, you are responsible for understanding this upon purchasing any courses at our sites. However, we realize that exceptional circumstance can take place with regards to the product we supply. Therefore, we DO honor requests for the refund for the following reasons:

  • Non-delivery of the product: due to technical faults where a server issue may have accrued. In this case, we recommend contacting us for assistance. Claims for non-delivery must be submitted to Customer Service (support@satovolleyball.com) in writing within 7 days from the date of course purchase. Otherwise the product will be considered received and downloaded.

  • Download and unzipping issues: you may have trouble while downloading the product or unzipping files related to the product. Claims regarding such issues must be submitted to our Technical Support department (support@satovolleyball.com). If you do not properly contact us during this period, you agree that we may interpret silence as a successful download of the product with no further right of redress or refund for a “download issue” reason. Failure to receive assistance for downloading or unzipping within 3 days may result in a refund decline.

  • Major defects: although all the products are thoroughly tested before release, unexpected errors may occur. These issues must be submitted for review to our Technical Support Department. We reserve the right to rectify the error or defect within 72 hours. If any deficiency is validated and if we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a Customer, any refunds requests attached to the review will be issued to the customer in full without compensation or reimbursements. In the absence of a refund request, product replacement of the same or around the same value can be offered. Please be advised that temporary remote access to your server and user screen can be requested by our technicians to identify and fix the possible Product. Failure to provide such access in a timely manner may result in a delayed resolution. Refusal to provide remote access to the server and Customer user screen may result in your inability to qualify for a refund.

  • Product not-as-described: such issues should be reported to our Technical Support Department within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes not in compliance with the product description are not honored. Pre-purchase consultation is available upon request (support@satovolleyball.com).

  • Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions, browser, or etc.) We don’t guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications. Viewing on mobile devices is supported. Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner.

Click on the links below to read our full policies